Refund, Return and Exchange Policy
Last Updated September 2026
At GalaxyBlu we want our customers to make their purchase decisions with confidence. GalaxyBlu operates through its physical store in Gurgaon and also provides customers with the option to shop through its online store.
Please read the following policy carefully before placing an order.
1. Try and Buy Facility
GalaxyBlu currently provides a Try and Buy facility on selected products.
Through this facility eligible customers can experience the product before making their final purchase decision. This allows customers to understand the product features handling and overall experience before purchasing.
The Try and Buy facility is currently available only on selected camera products and may be introduced for other products in the future.
Availability and eligibility of the Try and Buy facility may vary depending on the product and location.
2. Refund Policy
GalaxyBlu does not provide refunds for products purchased through the website after successful delivery except in situations where a refund is approved by GalaxyBlu under the applicable store policy or where required under applicable law.
For eligible camera products customers are encouraged to use the Try and Buy facility before making a purchase decision.
For products that are not covered under the Try and Buy facility any applicable refund or other resolution will be handled according to the applicable GalaxyBlu store policy and product specific terms.
If a refund is approved it will normally be processed through the original payment method or through another method communicated by GalaxyBlu.
3. Return Policy
GalaxyBlu does not provide a general return facility for customers who change their mind or no longer wish to keep the product after delivery.
For eligible camera products customers can use the Try and Buy facility where available before purchasing the product.
For other products any return request will be considered according to the applicable GalaxyBlu store policy and product specific terms.
Products that have been used damaged modified or altered after delivery may not qualify for return.
4. Exchange Policy
GalaxyBlu will provide an exchange in the following situations.
Incorrect Colour Delivered
If the customer receives a colour that is different from the colour ordered the customer can request an exchange subject to product availability.
Product Damaged During Delivery
If the product is received in a damaged condition the customer should contact GalaxyBlu as soon as possible after delivery.
The customer may be required to provide photographs or videos of the product and packaging for verification.
If the damage is confirmed and qualifies for exchange GalaxyBlu will arrange an exchange subject to product availability.
5. Exchange Conditions
The customer should report an incorrect colour or damaged product within the applicable reporting period communicated by GalaxyBlu.
The product should be returned in the condition required by GalaxyBlu.
Original packaging accessories manuals invoice and other items supplied with the product should be retained wherever applicable.
For damaged product claims GalaxyBlu may request photographs and an unboxing video for verification.
All exchanges are subject to product availability.
If the same product or colour is unavailable GalaxyBlu will communicate the available options to the customer.
6. Situations Not Covered Under Exchange
Exchange requests may not be accepted for normal wear and tear accidental damage caused after delivery improper use incorrect handling damage caused by the customer cosmetic changes that do not affect functionality missing accessories caused after delivery change of mind or incorrect product selection by the customer.
Manufacturer warranty where applicable will remain subject to the manufacturers warranty terms and conditions.
7. Reporting a Damaged or Incorrect Product
Customers should contact GalaxyBlu customer support if they receive a damaged product or an incorrect colour.
The customer may be required to provide the order number customer name contact number photographs of the product photographs of the packaging a description of the issue and an unboxing video if available.
GalaxyBlu will review the request and communicate the next steps to the customer.
8. Product Availability
All exchanges are subject to availability of the requested product or colour.
If the requested replacement is unavailable GalaxyBlu will communicate the available options to the customer.
9. Physical Store
GalaxyBlu also operates through its physical store in Gurgaon.
Customers can contact the GalaxyBlu store for product related assistance subject to applicable store policies and operating hours.
Store Address
D 7 Qutab Plaza Market DLF Phase 1 Gurgaon Haryana 122008
Phone
+91 7796223344
[info@galaxyblu.com](mailto:info@galaxyblu.com)
10. Policy Updates
GalaxyBlu may update this Refund Return and Exchange Policy from time to time to reflect changes in products services operational practices or applicable requirements.
The latest version published on the GalaxyBlu website will be considered the applicable version.
11. Important Information
By placing an order with GalaxyBlu the customer confirms that they have reviewed and understood the applicable product shipping Try and Buy refund return and exchange terms.
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.
