Shipping policy
Last Updated September 2026
GalaxyBlu is committed to providing a smooth and reliable delivery experience for all customers. Delivery timelines may vary depending on the type of order product availability customer location and other operational conditions.
1. Try and Buy Delivery
The Try and Buy facility is currently available only for selected cameras and only in Gurgaon.
For a successful Try and Buy booking GalaxyBlu aims to deliver the selected camera to the customer within one hour of the booking confirmation.
The delivery time may vary depending on the customer location delivery availability traffic weather conditions and other circumstances.
The Try and Buy delivery is intended only for the Try and Buy experience and does not represent the delivery of the final purchased product.
2. Regular Order Delivery Within Delhi NCR
For regular product orders placed through the GalaxyBlu website within Delhi NCR GalaxyBlu aims to deliver the order within 24 hours after successful order confirmation.
The 24 hour delivery timeline is applicable subject to product availability address verification order confirmation and delivery coverage.
Certain circumstances such as weekends public holidays traffic weather conditions or other unforeseen operational issues may affect the delivery timeline.
3. Pan India Delivery
GalaxyBlu delivers products across India subject to serviceability of the customers location.
Orders placed from locations outside Delhi NCR will be shipped using standard delivery timelines applicable to the customers location and selected shipping service.
Pan India delivery timelines may vary depending on the destination location courier service product availability and other operational factors.
Customers will receive the applicable shipping or tracking information wherever available.
4. Order Processing
Orders are processed after successful payment confirmation and order verification.
Orders may require additional processing time if the product requires verification address confirmation or other order related checks.
GalaxyBlu may contact the customer if additional information is required to process or deliver the order.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address along with a valid contact number.
GalaxyBlu will not be responsible for delays caused by an incorrect incomplete or inaccessible delivery address provided by the customer.
If an order cannot be delivered because of incorrect address or customer unavailability additional delivery arrangements may be required.
6. Delivery Delays
Although GalaxyBlu aims to follow the stated delivery timelines certain situations may cause delays.
These may include adverse weather conditions traffic conditions courier related issues public holidays technical issues natural events government restrictions or other circumstances beyond the reasonable control of GalaxyBlu.
In such situations GalaxyBlu will make reasonable efforts to complete the delivery as soon as possible.
7. Product Availability
Delivery timelines are subject to product availability.
If a product is temporarily unavailable GalaxyBlu may contact the customer regarding the expected availability and delivery timeline.
8. Delivery Confirmation
Customers may be required to provide an OTP or other confirmation at the time of delivery for selected orders or services.
For Try and Buy orders the OTP provided by the customer is used to confirm delivery and initiate the Try and Buy session.
9. Contact and Support
For any delivery related query customers can contact GalaxyBlu using the contact details available on the website.
GalaxyBlu will assist customers with available order and delivery information.
10. Policy Updates
GalaxyBlu may update this Shipping Policy from time to time based on operational requirements delivery arrangements and applicable business practices.
The latest version published on the GalaxyBlu website will be considered the applicable Shipping Policy.
